Terms & Conditions

Pelvic Zone — Terms & Conditions and Clinical Disclaimer
Version 3.0 • Last Updated: 13 August 2025

Provider: Pelvic Zone ("Pelvic Zone", "we", "us")
Website: pelviczone.co.uk
Email: [email protected]

Service Description

Pelvic Zone offers non-invasive pelvic-floor sessions using rPMS (Repetitive Peripheral Magnetic Stimulation) technology. Sessions involve seated stimulation that triggers pelvic-floor muscle contractions. We provide lifestyle guidance and general education. We do not provide medical diagnosis or medical treatment.

Eligibility and Screening

  • You must complete a health questionnaire and safety screening before your first session and update us if anything changes.
  • Services are for adults (18+). Clients under 18 require written guardian consent and written approval from a GP/consultant.
  • We may decline or postpone sessions if safety criteria are not met.

Contraindications

Do not proceed without medical advice if any of the below apply. We may require written GP/consultant approval.

Absolute Contraindications (no treatment):

  • Pregnancy or suspected pregnancy
  • Implanted electronic devices (e.g., pacemaker/ICD, neurostimulator)
  • Active pelvic infection, fever, or undiagnosed bleeding

Relative Contraindications (case-by-case with clinician input):

  • Metallic implants in or near the pelvis/abdomen/lumbar region (e.g., hip replacement, pelvic fixation)
  • Recent surgery or childbirth (seek medical clearance; typical minimum 6–12 weeks)
  • Known or suspected malignancy, especially pelvic
  • Severe osteoporosis, uncontrolled cardiovascular disease, epilepsy
  • Anticoagulation/bleeding disorders
  • Intrauterine devices or other implants

What to Expect

During sessions you may feel strong, rhythmic muscle contractions and tingling. Tell your practitioner immediately if you feel pain, dizziness, heat, or anything unusual. You may stop at any time. Mild, short-lived muscle fatigue or soreness can occur.

Medical Disclaimer

Content we share (verbal, written, or online) is educational and does not replace personalised medical advice. Always consult your GP/consultant for diagnosis, medication changes, or decisions about your care.

  • No diagnosis or cure: Pelvic Zone does not claim to diagnose or cure any medical conditions.
  • Consult a doctor: If you have a health problem, medical emergency, or general health question, you should consult your doctor. Call 999 if in doubt.
  • Use at your own risk: The use of any information provided is solely at your own discretion and at your own risk.
  • Do not disregard medical advice: Do not disregard, avoid, or delay obtaining medical advice from your healthcare professional because of something you may have read on our website.

Results and Programmes

Responses vary by individual factors (baseline function, consistency, health status). Session counts and schedules are guides, not guarantees of outcome.

Satisfaction Guarantee

We review progress at session 3 and make any necessary adjustments. If there is no measurable improvement by session 4, you will have the option to stop and receive a full refund of your Phase 1 investment.

The guarantee applies only to clients who complete the sessions within the recommended timeframe, attend reviews, and follow basic guidance. The guarantee can be claimed only once per client.

Bookings, Cancellations, Lateness

  • Please arrive on time; sessions cannot overrun.
  • Cancellations/reschedules require 24 hours' notice or the session/fee may be forfeited.
  • "No-shows" are charged in full.

Fees, Refunds, and Payments

  • Fees are shown at booking and may change without notice for future purchases.
  • Refunds (where applicable) are returned to the original payment method within 7–10 business days.

Privacy Policy

We handle your personal information in line with UK GDPR requirements. Health information is used only for booking, safety screening, and delivering services.

Video Recording

We record video (no sound) in designated areas to help protect the safety and wellbeing of our clients, visitors, and staff. Private treatment areas are either not recorded or recordings are subject to strict additional safeguards. Recordings are retained for 180 days unless required for investigation or legal compliance.

Your Rights

You have rights over your personal data, including:

  • Right to access
  • Right to object
  • Right to restrict processing
  • Right to request erasure (where applicable)

Contact

Data Protection Officer: Francisco Teixeira
Email: [email protected]
Phone: 07561 300298
Address: 15 Regency Close, Springfield, Chelmsford, Essex CM2 6DU

You also have the right to lodge a complaint with the Information Commissioner's Office: ico.org.uk

Governing Law

These terms are governed by the laws of England and Wales. Venue: courts of England and Wales.

Changes to These Terms

We may update these terms; the latest version is posted on our website. Continued use of our services confirms acceptance.

Updated: 13 August 2025