Privacy Policy

Pelvic Zone is committed to protecting your privacy and handling your personal data in a transparent and responsible manner.

This policy explains how we collect, use, and protect your information when you use this website or communicate with Pelvic Zone.

Pelvic Zone operates in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

Information We May Collect

We may collect:

• Name
• Email address
• Telephone number
• Information submitted through contact form enquiries
• Booking information submitted via the JaneApp booking system
• Email correspondence relating to service enquiries or appointments
• General health information voluntarily provided through questionnaires or service communications
• Basic website analytics data (where consent has been given)

Pelvic Zone does not collect unnecessary personal data.

Health Information

Health-related information is treated as special category data under UK GDPR. Where such information is processed, it is handled only to the extent necessary to provide or discuss the services you have enquired about, and is kept securely in line with our data security obligations.

We will not use health-related information for any purpose other than the provision of, or communication about, pelvic health services.

How Your Information Is Used

Pelvic Zone processes personal information only where necessary to:

• manage appointment bookings
• provide pelvic health services
• maintain clinical notes for continuity of care
• respond to enquiries
• improve website functionality
• comply with legal obligations

Where services are booked online, Pelvic Zone uses JaneApp as a secure booking platform. JaneApp processes personal information in accordance with applicable data protection requirements.

Pelvic Zone does not sell personal data to third parties.

Legal Basis for Processing

Personal data is processed under one or more of the following lawful bases:

• Consent — where you have actively provided information or agreed to communications
• Legitimate interests — where we have a legitimate business reason to process data, balanced against your rights
• Contractual necessity — where processing is necessary to fulfil a service you have requested
• Legal obligation — where we are required to process data to comply with a legal requirement

Pelvic Zone aims to process only the minimum information required to provide services safely and effectively.

Health-Related Data

Where health-related information is processed, this is treated as special category data under UK GDPR Article 9. In addition to a standard lawful basis, processing of health-related data requires an additional condition. Where applicable, Pelvic Zone relies on one or more of the following:

• Explicit consent — where you have clearly and voluntarily provided health information in connection with a service enquiry or booking
• Provision of health or social care — where processing is necessary for the purposes of providing health-related services, subject to appropriate safeguards

Clinical Notes

Where clients choose to proceed with sessions, brief clinical notes may be recorded for the purpose of supporting continuity of care.

Clinical notes may include information relevant to session tolerance, symptom pattern, and client-reported experience.

Such notes are used solely to support consistency and quality of service and are not intended as medical diagnosis or psychological assessment.

Third Party Services

We may use secure third-party providers to support our services. These may include:

• JaneApp (appointment booking system)
• Website hosting providers
• Email service providers
• Analytics tools (where consent has been given)

These providers process data only as necessary to support Pelvic Zone services.

Cookies

This website uses essential cookies to function and, where you have given consent, optional analytics cookies to help improve the website. You can manage your cookie preferences at any time. Please see our Cookie Policy for full details.

Data Minimisation

Pelvic Zone aims to collect only information reasonably required to provide services safely and effectively.

Information is not retained longer than necessary for the purpose for which it was collected.

Data Storage and Security

Pelvic Zone takes reasonable steps to protect personal data from loss, misuse, or unauthorised access.

Data is stored securely using reputable service providers. Health-related information is handled with additional care in line with our obligations under UK GDPR.

Data Retention

Pelvic Zone retains personal data only for as long as reasonably necessary for the purposes for which it was collected, including legal, clinical, insurance, and administrative requirements.

Typical retention periods may include:

• Enquiry correspondence: up to 12 months
• Appointment and transaction records: up to 6 years
• Clinical notes: up to 6–8 years where relevant to continuity of care

Retention periods may vary where longer storage is required by law or professional obligations.

International Data Transfers

Some service providers used by Pelvic Zone, including JaneApp and certain website technology providers, may process information outside the United Kingdom.

Where this occurs, data is transferred only where appropriate safeguards are in place in accordance with applicable data protection legislation.

Pelvic Zone takes reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy standards.

Your Rights

Under applicable data protection law, you may have the right to:

• request access to your personal data
• request correction of inaccurate information
• request deletion where appropriate
• restrict or object to certain processing
• request transfer of data where applicable

Requests may be submitted via the contact details provided on the website.

Pelvic Zone aims to respond to data requests without undue delay and within applicable legal timeframes.

Complaints

If you have concerns about how your data is handled, you have the right to contact the Information Commissioner’s Office (ICO).

https://ico.org.uk

Pelvic Zone welcomes the opportunity to address any concerns directly before escalation.

Updates to This Policy

This policy may be updated periodically to reflect changes in legal requirements or service provision.

Last updated: 25 March 2026