Privacy Policy

Pelvic Zone (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, contact us, or book services.

1. Who we are

Pelvic Zone is a pelvic floor training service based in Chelmsford, United Kingdom.

2. What data we collect

We may collect the following personal information:

  • Contact details (such as name, email address, phone number)
  • Enquiry information (what you ask us about, and any details you choose to share)
  • Booking information (appointment requests, scheduling details)
  • Website usage information (such as pages visited, approximate location, device and browser information)

3. How we collect your data

We collect data when you:

  • Fill in a contact form or request a call back
  • Book a Discovery Session or other appointment
  • Email or phone us
  • Browse our website (via cookies and analytics tools)

4. How we use your data

We use your data to:

  • Respond to your enquiries
  • Manage bookings and appointments
  • Provide our services
  • Improve our website and services
  • Meet legal and regulatory obligations

5. Lawful basis for processing

We process personal data under one or more of the following lawful bases:

  • Consent — where you have given clear consent for us to process your personal data for a specific purpose
  • Contract — where processing is necessary for a contract with you, or because you have asked us to take specific steps before entering into a contract
  • Legal obligation — where processing is necessary for us to comply with the law
  • Legitimate interests — where processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests

6. How we store and protect your data

We take appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Access to personal information is limited to those who need it to perform their duties.

7. How long we keep your data

We keep personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

8. Third party services

We may use trusted third-party services to help operate our website, manage enquiries, and support bookings. These services may process personal data on our behalf. Third-party services we may use include:

  • Website hosting and website tools (Sintra)
  • Google Analytics (website analytics)
  • Google Maps (location and directions)
  • Bigin by Zoho (customer enquiry and booking management system)

9. Cookies

Our website may use cookies and similar technologies to improve your experience and to understand how the site is used. You can control cookies through your browser settings.

10. Your rights

Under UK data protection law, you have rights including: accessing your data, correcting inaccurate data, requesting deletion, restricting processing, objecting to processing, and data portability (where applicable).

11. Contact us

If you have questions about this Privacy Policy or how we handle your data, contact us:

12. Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Last updated: 25 July 2026